Shipping & Delivery Policy

Last Updated: February 11, 2026
Vpackify
Kohinoor Industrial Estate, Goregaon, Mumbai, 400063
Email: sales@vpackify.com
Website: www.vpackify.com

1. OVERVIEW
This Shipping & Delivery Policy outlines the terms and conditions for the delivery of products purchased from vpackify. We are committed to delivering your packaging products in a timely and efficient manner.

2. SHIPPING COVERAGE
2.1 Domestic Shipping
We ship to all serviceable locations across India. Delivery is subject to courier serviceability in your area.
2.2 International Shipping
International shipping may be available for select products and destinations. Please contact us at sales@vpackify.com for international shipping inquiries, rates, and delivery estimates.
2.3 Non-Serviceable Areas
If your delivery location is not serviceable by our courier partners, we will notify you and offer the following options:

• Alternative delivery arrangements
• Pickup from our facility or nearest service center

3. DELIVERY TIMEFRAMES
3.1 Standard Delivery

• Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune): 3-5 business days
• Tier 1 & Tier 2 Cities: 5-7 business days
• Other Locations: 7-10 business days

3.2 Custom/Made-to-Order Products

• Delivery timeframe begins after production completion
• Production time: 5-15 business days (depending on product complexity)
• Additional shipping time as per standard delivery schedule
• Estimated delivery date will be communicated at the time of order confirmation

3.3 Bulk Orders
Large or bulk orders may require additional processing and delivery time:

• Estimated delivery will be provided at the time of order placement
• Typically 10-20 business days depending on order size

3.4 Note on Delivery Times
All delivery timeframes are estimates and not guaranteed. Actual delivery may vary due to:

• Product availability
• Order verification processes
• Courier delays
• Public holidays
• Weather conditions
• Remote location delivery challenges
• Force majeure events

4. SHIPPING CHARGES
4.1 Shipping Fees
Shipping charges are calculated based on:

• Order value
• Package weight and dimensions
• Delivery location
• Delivery speed (standard or express)

4.2 Free Shipping

• Free shipping may be offered on orders above a certain value (as specified on the website)
• Free shipping promotions will be clearly indicated during checkout
• Free shipping applies to standard delivery only

4.3 Express Shipping
Express or expedited shipping is available at additional cost:

• Contact sales@vpackify.com for express shipping options
• Express delivery: 1-3 business days for metro cities (subject to availability)
• Express shipping charges will be quoted separately

5. ORDER PROCESSING
5.1 Order Confirmation

• You will receive an order confirmation email upon successful order placement
• Order confirmation includes order details, estimated delivery time, and invoice

5.2 Processing Time

• Standard orders: Processed within 1-2 business days
• Custom orders: Processing begins after specification approval
• Bulk orders: Processing time communicated at order placement

5.3 Order Tracking

• A tracking number will be provided via email once your order is shipped
• You can track your shipment using the tracking number on the courier's website
• Track your order status in real-time

6. DELIVERY PROCESS
6.1 Delivery Attempts

• Courier partners typically make 2-3 delivery attempts
• If delivery fails, the package may be held at the local courier office
• Customer will be notified of failed delivery attempts

6.2 Customer Availability

• Please ensure someone is available to receive the delivery
• Provide accurate contact information for delivery coordination
• Courier may contact you prior to delivery

6.3 Recipient Requirements

• Valid ID proof may be required at the time of delivery
• Signature or acknowledgment will be collected upon delivery
• Ensure the delivery address is complete and accurate

6.4 Delivery to Alternative Address

• If you wish to redirect delivery to an alternative address, contact us immediately
• Redirection may incur additional charges
• Subject to courier partner policies and serviceability

7. PACKAGING
7.1 Secure Packaging

• All products are securely packed to minimize damage during transit
• We use appropriate packaging materials to protect products
• Fragile items are marked and handled with care

7.2 Packaging Standards

• Products are packed in corrugated boxes or appropriate containers
• Bubble wrap, foam, or other cushioning materials used as needed
• Packages are sealed and labeled properly

8. DELIVERY ISSUES
8.1 Damaged Products
If products are damaged during transit:

• Inspect the package immediately upon delivery
• Report damage within 48 hours to sales@vpackify.com
• Provide photos of damaged products and packaging
• Keep all original packaging materials
• We will coordinate with the courier for investigation
• Replacement  will be provided after verification

8.2 Missing Items
If items are missing from your delivery:

• Check the packing slip and verify contents immediately
• Report missing items within 48 hours to sales@vpackify.com
• Provide order number and details of missing items
• We will investigate and arrange for delivery of missing items

8.3 Wrong Product Delivered
If you receive the wrong product:

• Do not open or use the product
• Contact us within 48 hours at sales@vpackify.com
• Provide photos and order details
• We will arrange pickup (if feasible) and deliver the correct product

8.4 Non-Delivery
If your order is not delivered within the estimated timeframe:

• Check tracking information for updates
• Contact our customer support at sales@vpackify.com
• We will coordinate with the courier to locate your shipment

9. DELAYS AND FORCE MAJEURE
9.1 Delivery Delays
Delivery may be delayed due to:

• High order volume during peak seasons
• Public holidays and weekends
• Weather conditions (floods, storms, etc.)
• Transportation strikes or disruptions
• Government restrictions or lockdowns
• Remote or difficult-to-access locations
• Incorrect or incomplete delivery address

9.2 Force Majeure
vpackify is not liable for delays or non-delivery due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemics or health emergencies
• War or civil unrest
• Government actions or regulations
• Courier service disruptions

9.3 Communication
We will make reasonable efforts to inform customers of significant delays and provide updated delivery estimates.

10. CUSTOMER RESPONSIBILITIES
10.1 Accurate Information
Customers must provide:

• Complete and accurate delivery address
• Valid contact number
• Landmark or location details (if needed)
• Any special delivery instructions

10.2 Address Changes

• Address changes must be requested immediately after order placement
• Contact sales@vpackify.com with order number and new address
• Address changes may not be possible once the order is shipped
• Redelivery due to incorrect address may incur additional charges

11. UNDELIVERED PACKAGES
11.1 Return to Origin
If a package is returned to us due to:

• Incorrect address provided by customer
• Customer not available for delivery after multiple attempts
• Customer refusal to accept delivery
• Non-serviceable location

The following will apply:

• Customer will be notified of the return
• Reshipment will incur additional shipping charges
• Customer may be required to arrange pickup from our facility

11.2 Abandoned Packages
Packages unclaimed for more than 15 days will be considered abandoned. vpackify reserves the right to dispose of abandoned packages or charge storage fees.

12. SHIPMENT TRACKING
12.1 Tracking Information

• Tracking number will be emailed once the order is shipped
• Track your shipment on the courier's website
• Contact customer support for tracking assistance

12.2 Tracking Updates

• Tracking information may take 24-48 hours to update
• Real-time updates may not always be available
• Contact the courier directly for detailed tracking information

13. SPECIAL DELIVERY INSTRUCTIONS
13.1 Large or Bulk Orders

• Large orders may require special delivery arrangements
• Truck or freight delivery may be used for oversized shipments
• Additional handling charges may apply
• Delivery at loading dock or ground floor only (unless arranged otherwise)

13.2 Commercial Deliveries

• For commercial addresses, provide business name and contact person
• Delivery during business hours
• Ensure someone is available to receive delivery

13.3 Residential Deliveries

• Delivery to doorstep or ground floor
• For multi-story buildings without elevator, delivery to ground floor only
• Additional charges may apply for upper-floor delivery (if arranged)

14. LOST SHIPMENTS
14.1 Investigation

• If a shipment is suspected lost, we will file a claim with the courier
• Investigation may take 7-15 business days
• Customer cooperation may be required

14.2 Resolution
Upon confirmation of lost shipment:

• Replacement product will be shipped.

15. CONTACT FOR SHIPPING INQUIRIES
For shipping-related questions, tracking assistance, or delivery issues:
vpackify
Kohinoor Industrial Estate, Goregaon, Mumbai, 400063
Email: sales@vpackify.com
Website: www.vpackify.com

16. MODIFICATIONS
vpackify reserves the right to modify this Shipping & Delivery Policy at any time. Changes will be posted on our website with an updated "Last Updated" date.

17. GOVERNING LAW
This Shipping & Delivery Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

By placing an order with Vpackify, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy.